ENZOFASHO / HELP
Exchanges and Returns
Write to us
Request an exchange or refund via WhatsApp within 10 days of receiving the product.
From there, we'll coordinate the pickup of your order.
Prepare the package
Use the original packaging and include all labels and plastic covers. Items must be in the same condition as when they were shipped.
Pickup: 7 € · Payment via Bizum.
The customer is responsible for the cost of return shipping, which is insured and trackable. We will schedule pickup for the next business day at the address provided.
We'll review your return
Upon receiving the product, we will check its condition and verify that it meets the requirements.
The amount of the purchase is refunded in the form of a gift card with no expiration date. No cash refunds are issued.
Processing time may vary and depends on the inspection of the received product.
Additional Terms and Conditions
Items cannot be returned without all their tags and plastic wrappers. ENZOFASHO may refuse returns and not process refunds if the terms of this policy are not met.
ENZOFASHO reserves the right to modify this policy. Changes will take effect upon their publication on the website.
Shall we get started on your application?
Contact us via WhatsApp to arrange pickup.