FAQ

All our products are new, sealed and unused.

You can easily create an account through our own customer panel. You can easily register by creating a username and password with your own email address. This way, you will always be able to easily view your order history, tracking and tracing and other information. You will also receive special promotions and discount codes here!

We can proudly say that we are number 1 in the online high-end fashion market in Spain. Since 2015 we have accumulated more than 5,000 satisfied customers. With more than 500 returning customers monthly, ENZOFASHO has become indispensable for fashion at attractive prices. Place your order today and experience for yourself our Express service and delivery.

No, we are an online store without a physical store. This allows us to offer competitive prices. The advantage is that you can easily place an order online and save time.

One day before the delivery of your package, you will receive an email with the order information, including the tracking number. You can track your package using this number. In addition, you can easily check the status of your order by logging into your account on our website.

If you have not received the confirmation email, do not worry. Please wait a few more minutes, as the confirmation may take up to half an hour to arrive. We also recommend that you check your spam or junk mail folder, as sometimes our emails can be filtered there. If you still cannot find the confirmation email, we suggest you contact our customer service. After placing an order, you will always receive a confirmation email from us. If you cannot find the confirmation email in your inbox or spam folder, please do not hesitate to contact us for assistance.

If we are responsible for the problem, we will bear the return costs. However, if the problem is not attributable to us, the return costs will be borne by you.

If you need to exchange your order for the correct size, you can do so within 10 days of receiving the product. To start the process, please contact our customer service via WhatsApp to request the return form. It is important to note the following: Products must be unworn and, if reasonably possible, with the original tags and labels still attached. Of course you can try them on. In the case of shoes, they must be returned with the shoe box intact, if reasonably possible, and shipped in the original box. All items should be returned in their original, undamaged packaging whenever possible. Please note that you should handle and return your item with care. If the return shipment arrives damaged or has been used beyond what is necessary to evaluate the item, more information is available in the returns and exchanges section.

We are very sorry to hear that you received your order in this condition. Please do not hesitate to contact our customer service and together we will find a suitable solution to resolve this issue. Your satisfaction is our priority and we will work to ensure that you are satisfied with your shopping experience.

We are sorry for the error in packaging. We are here to solve this inconvenience for you. Please feel free to contact our customer service via WhatsApp. We will be happy to assist you immediately.

At ENZOFASHO, we have implemented extensive security measures to protect your information. We use the SSL secure method to encrypt all payment data, thus ensuring the confidentiality and security of your information during the checkout process. You can place your orders with complete peace of mind, knowing that we are committed to protecting your privacy and security.

Of course. We deliver your package to the address you provide when ordering. However, with GLS, once tracking is active, you can choose to change the delivery address to a pickup point near your location.

Tracking and tracing The tracking and tracing number you have received will be active within the next 24 hours. This is because the package still needs to be scanned at the carrier's distribution center.